Apprenticeships

Level 3 Customer Service Specialist

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for

complicated or ongoing customer problems.

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Level 2 Lean Manufacturing Operative
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Level 3 Business Administrator
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Level 3 Team Leader / Supervisor
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Level 5 Operations / Departmental Manager
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Level 3 Customer Service Specialist
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Level 2 Wireless Communications Rigger
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Level 2 Customer Service Practitioner
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“Very good, informative course. Delivered in a professional manner”
12/04/2021

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“Dave kept the course interesting & engaging. When I struggled to understand something, he took the time to explain it until I understood”
12/05/2021

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“Lee and Dave are really good Instructors, they have patience and are keen to teach you properly”
11/05/2021

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“Lee was brilliant and made everything interesting. One of the best First Aid courses I have done”
17/03/2021

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“Very well portrayed course. Time scale just right, will use a lot of what I have learned on site. Many thanks”
31/01/2021

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